Booking terms

Deposits, cancellations and the frame paid at the door

Half of the booked rate confirms most reservations from this wall, a first reservation included, and what a cancellation costs follows the notice you give. Only one booking waits for the room: an hour or two, for today, from a guest who has booked with the house before.

Four reservations from the wall, and the half each carries

Reserve from the roster four times over and one rule appears in four sizes. Karolina is asked for three hours next Friday by a guest on his own: the booking is agreed, the three-hour line is split down the middle, and one half travels ahead while the second waits for her knock. Milena and Nora are booked as a pair by one guest for two hours on Saturday: the pair line for two hours, with one half placed ahead and one half waiting in the room. Violetta is reserved by a couple for the eight-hour night, which on the couple line is double her single night, so one half of that holds the night and the rest is settled when she arrives. And a guest who has never written to the house asks for Luna for one hour this evening: half of her hour is paid before she sets out from De Pijp and the remainder on arrival.

A deposit here is half of the matching figure in the rates table on every woman's profile, where the line depends on one woman or two and on one guest or a couple. The written confirmation in the booking conversation names that figure, and she sets out once it has been paid. Past three hours each further hour costs the hourly figure of the same line, and the deposit is half of the whole.

The seven classes that carry a deposit

Half the fee is paid ahead whenever a booking falls into one or more of these seven classes:

  • a booking agreed more than twenty-four hours before the hour it begins;
  • the eight-hour overnight, whichever woman from the wall is chosen for it;
  • two therapists arriving together, whatever the length;
  • a room at Schiphol or at an airport hotel, which is by arrangement, with the journey time agreed with you before anything is fixed;
  • a peak date, such as King's Day, ADE, Pride, Christmas, New Year or one of the heavier conference weeks, and the confirmation tells you whether your date is one;
  • a sitting of three hours or more, tonight as much as next month;
  • the first booking a guest ever makes with the house, at any length.

The single frame paid whole at the door

Lucie is asked for ninety minutes at a canal-ring hotel this afternoon by a guest whose earlier evenings with the house went as agreed. Nothing goes ahead. She usually reaches the door forty to sixty minutes after the booking is confirmed, and her whole ninety-minute fee is paid there, in one sum. That booking sits outside all seven classes: one woman, one hour or two, today, for a guest who has booked before. Ask the same Lucie for three hours, or for tomorrow, or add Danielle, French, to make a pair, and the half comes back into the picture.

Price and payment

All prices on this wall are stated in euro, and the euro amount is what a booking costs. Card is the first way to pay a deposit on this wall, and Revolut, Wise or cryptocurrency serve a guest who would rather use one of those. Before she sets out, the booking conversation confirms in writing the exact deposit and how to pay it. The balance is paid on arrival, in cash, by card or in crypto. Cash in another major currency is accepted for the balance, and the exact amount in that currency is confirmed to you in writing before she sets out. The booking page shows the order the messages take.

Cancelling, measured by notice

A guest who cancels a booking owes no damages. The house keeps only the part of the fee it has earned by the moment the cancellation reaches the booking conversation. The notice you give fixes that part:

  • more than twenty-four hours before the booked time: nothing is kept, and the whole deposit is returned;
  • inside the last twenty-four hours, while she has not yet set out: half of the deposit is kept as fee already earned, and the other half is returned;
  • once she is on her way: the whole deposit is kept as fee already earned.

If the cancelled hour is booked by another guest, the whole deposit is returned. If you can show that the house lost less than the amount it kept, the house keeps only that smaller amount.

Two cancellations, costed

Karolina's Friday guest writes on Tuesday that his plans have changed. Three days still stand between him and the booked hour, so the deposit goes back to him whole.

The couple holding Violetta's night cancel at seven for a ten o'clock start, while she is still at home. Half of what they sent stays as fee earned and the other half returns to them, and should another guest take the night, the half kept goes back too.

Moving a reservation, once

A reservation from this wall may change its date one time at no cost. The request has to reach the booking conversation more than twenty-four hours before the reserved hour. The new date has to fall within fourteen days of the old one. When both conditions hold, the whole deposit moves across to the new date. Any further move, or a move requested with less than twenty-four hours left, counts as a cancellation made at that moment and is measured on the notice scale, and whatever the scale does not keep moves across to the new date.

A reservation taken without a deposit

A returning guest's same-day hour or two carries no deposit. Cancelled before she has set out, it leaves nothing to pay. Cancelled once she is travelling, it costs the share of the fee that stands for her journey, and no more.

When the house cannot perform

If the house is unable to perform a booking, the deposit comes back to you. You decide how: returned in full, or held against a later date for as long as you need to choose one. If the woman you chose cannot come, you are told as soon as the house knows, and you either choose another name from the wall or take the deposit back.

A head cold, a moved flight or a change of heart is a change on the guest's side, handled as a move or a cancellation on the scale above.

The fourteen-day right

A booking agreed in writing at a distance is a distance contract. The rules for distance contracts are set out in Book 6 of the Dutch Civil Code, articles 6:230m to 6:230z, which carry the EU Consumer Rights Directive into Dutch law. Those articles usually give a consumer fourteen days to withdraw from a distance contract. Article 6:230p takes certain contracts out of that right, including services related to leisure activities where the contract fixes a specific date or period. Each reservation here is for a named hour on a named day, which is the kind of contract that exception is for. The fourteen-day right therefore does not arise for a reservation from this wall.

For a reservation wanted today, the house relies on one more ground. Before she sets out, the house asks you in the booking conversation to confirm that you want the session performed at once, and that you understand the fourteen-day right will not apply once it has been performed. The house terms hold the rest of what governs a reservation.

Hours that end before their time

A guest who ends a session before the reserved time is over still owes the full fee. The hour was held for him, she made the journey for it, and the minutes left cannot be offered to anyone else that day.

What a session from this wall includes, and where its limits sit, is decided by the woman giving it. If her safety or her comfort is not respected, or a limit she has stated is pressed, she ends the visit at that point. Where she has already reached your door, the fee for the reserved time stays due, that hour having been set aside and her journey already made, and no further charge of any kind is added to it.

A name that was never yours

A booking is a false booking when it meets any one of these listing criteria:

  • it was placed under a name that is not the guest's own;
  • it was made from a number or a profile belonging to someone else;
  • it was made as a joke;
  • a no-show followed a booking that meets one of the three criteria above.

A guest who simply misses an appointment meets none of these criteria. It is a cancellation, and the notice scale applies to it.

When a booking meets a listing criterion, or a visit ends because a limit was pressed, the house writes a short internal note. The note holds the date, what happened, and the name and number the booking came from. The house keeps each note for twelve months. It remains inside the house and goes to no other person and no other business. Its one use is deciding whether to accept a further booking from the same person. What the note records, and how to object to it or have it corrected or removed, is on the privacy page. If what took place may be a criminal offence, the house may report it to the police.

None of it reaches a guest who gives a real name and answers the knock. The fifteen women on this wall walk into unfamiliar hotels alone and often after midnight, trusting a handful of typed lines, and the note exists for them.

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